SHIPPING
Industrial Strength orders are shipped Via UPS.
- Orders are shipped: Monday-Friday, excluding observed holidays.
- Desired shipping method must be selected at the time of check out.
- A $5 fee will be added to all Residential shipments.
- Shipping charges are not refundable.
- ISC is not responsible for lost or stolen packages shown as delivered.
- Shipping Prices are subject to change without notice.
USA SHIPPING PRICING (Current Rates; 2025)
- Ground Delivery: 5 business days ($8.00) Free on orders of $800 or more.
- 3 Day Select: 3 business days ($13.00) Free on orders of $1000 or more.
- 2nd Day Air: 2 business days ($15.50) Free on orders of $1000 or more.
- Next Day Saver: 1 business day by 3:00pm ($31.00) Free on orders of $2000 or more.
Puerto Rico, Alaska, Hawaii and other locations in the continental US where NEXT DAY AIR is the only shipping option. (Current Rates; 2025)
- Next Day Saver:1 business day by 3:00pm ($31.00) Free on orders of $2000 or more.
INTERNATIONAL SHIPPING (Current Rates; 2025)
Shipping rates and methods vary by country. ISC is not responsible for the cost of any Customs duties, tariffs and taxes (Fees are NOT included in shipping).
- UPS WWSaver: ($55.00)
RETURNED PACKAGES:
Any packages returned to us as undeliverable will be re-shipped at customer expense along with and $25 fee.
RETURNS
Only items with manufacturer defects may be returned for credit that can be used to purchase replacement items (minus discounts and shipping). Discontinued items cannot be returned.
- Normal wear & tear are not considered a defect; return will not be accepted.
- Items ordered incorrectly by the customers will not be accepted.
- ISC DOES NOT OFFER REFUNDS OR EXCHANGES, only a credit to active customers.
- RMA credits are applied whenever available.
- All returns require an RMA number to be processed.
- Return shipping is at the customer’s expense unless otherwise determined.
- Credit is processed when items are received back and inspected unless otherwise determined.
- All returns are subject to denial or a restocking fee if they do not meet our return policy.
Important!
- All returns require a valid RMA NUMBER, returns received without a valid RMA will NOT be processed
- Return requests are processed in the order they are received. Please allow 1-7 days for a response.
- Copies of RMA confirmations and credit memos are system-generated and emailed to the accounts primary email address when ready/posted.
TO REQUEST A RETURN
Step 1: Email: Returns@isbodyjewelry.com a brief description of reason for return request.
Email must include:
- Company Name
- ISC Account Number (Found on order confirmation and invoices.)
- Name of person submitting request
Step 2: Our returns department will then send you a fillable RMA form.
- Complete and return the required form
- Submit photo(s) of the items you wish to return.
Items must be listed in the RMA Request form using:
- Correct *Item Codes-Measurements-Stone/Gem colors to be processed.
*Item codes can be found on the item tag, invoices and our website.
What’s Next: A member of our returns team will then let you know if the items were approved and send an RMA confirmation that contains your valid RMA number and provide further instructions or issue credit for the item.
INCORRECT ORDERING
Due to the materials and production time invested into to all the items made, ISC does not accept returns due to incorrect ordering.
If you would still like to submit a return request for review and consideration:
- Follow the current return procedure: “To request a return"
- Items must be in new condition and in the original ISC packaging to be considered.
- Restocking fees may apply.
- Return shipping and re-ordering shipping will be at the customer’s expense.
What’s Next: A member of our returns team will then let you know if the request was approved and send an RMA confirmation that contains your valid RMA number and provide further instructions.
SHIPPING ERROR
If you received some incorrect item(s) or item(s) are missing from your order but are not backordered please let us know!
Email: Returns@isbodyjewelry.com a brief description of issue.
Email must include:
- Company Name
- ISC Account Number (Found on order confirmation and invoices.)
- Order number
Important: Request must be initiated within 2 weeks (14 days) of receipt of the order.
What’s Next: Our returns department will investigate and provide further instructions or results.
- Items returned due to a shipping error are eligible for a postage return credit of up to $7.50 with receipt copy.