Shipping & Returns

SHIPPING INFORMATION

USA SHIPPING INFORMATION

U.S. (Except Alaska & Hawaii)

Free UPS Ground Shipping on Orders over $800!
Free UPS 2nd Day Air Shipping on orders over $1000. Upgrade to Next Day
Saver for an additional $15.00.
Free UPS Next Day Saver Shipping on Orders Over $2000!
Ground Delivery: May take up to 5 business days.
3 Day Select: 3 business days.
2nd Day Air: 2 business days.
Next Day Saver: 1 business day by 3:00pm.

(A surcharge of $10.00 will be added to Alaska/Hawaii/Puerto Rico and locations in the Continental US where
Next Day Air is the only option).

Additional $5 will be added to all Residential shipments.
Rates are based on 1lb packages. Some shipping options and rates may vary per shipping zone.
Shipping charges are not refundable. Prices are subject to change without notice.
Minimum $25 charge and/or restocking fee will be added to company account on all refused or returned
package.

 

INTERNATIONAL SHIPPING INFORMATION

Orders to international destinations must be prepaid in U.S. dollars before shipping

We accept the following methods of payment:

  • Credit or Debit Card (VISA, MasterCard, Discover, American Express)
  • Wire Transfer

INTERNATIONAL SHIPPING OPTIONS

Shipping rates and methods vary by country.  Customs duties and taxes are not included in shipping.

 

RETURN POLICY

All returns must be issued an RMA NUMBER by us before being returned.
YOU MUST initiate the return process within 2 weeks (14 days) of receipt of your order.

INCORRECT JEWELRY

  1. Customer sends email to returns@isbodyjewelry.com with the subject line “RETURN- INCORRECT” and a PDF of the invoice attached, circling and noting the incorrect items
  2. I.S. issues an RMA number to return the items.
  3. Customer returns jewelry.
  4. I.S. evaluates the return and issues store credit if applicable.
  5. Customer reorders the missing items with the latest version of the order form, including the RMA number in the “Special Instructions” section.
  6. Order forms with an RMA number will be fast-tracked and include free ground shipping.

DEFECTIVE JEWELRY
Normal wear and tear is not considered defective

  1. Customer sends email to returns@isbodyjewelry.com with the subject line “RETURN- DEFECTIVE” with attached images of the defective items.
  2. I.S. will email an Excel RMA form which the customer fills out using I.S. CODES. Customer then emails back the completed form.
  3. Customer returns jewelry.
  4. I.S. issues an RMA number used to return the items.
  5. I.S. evaluates the return and issues store credit if applicable.
  6. Customer reorders the items with the latest version of the order form, including the RMA number in the “Special Instructions” section include the RMA number.
  7. Order forms with an RMA number will be fast-tracked and include free ground shipping.

MISSING JEWELRY
Claim must be made within 3 weeks (21 days) of shipping date

  1. Customer sends email to returns@isbodyjewelry.com with the subject line “MISSING ITEMS” and a scanned copy of the invoice attached, circling and noting the missing items.
  2. I.S. issues the customer a Missing Item Claim Number.
  3. I.S. evaluates the claim and issues store credit if applicable.
  4. Customer reorders missing items with the latest version of the order form, including the Missing Item Claim Number in the “Special Instructions” section.
  5. Order forms with a Missing Item Claim Number will be fast-tracked and include free ground shipping.

BILLING ISSUES
Claim must be made within 3 weeks (21 days) of shipping date

  1. Customer sends email to returns@isbodyjewelry.com with the subject line “BILLING ISSUES” and a scanned copy of the invoice attached, circling and noting the billing issues.
  2. I.S. evaluates the invoice and issues store credit if applicable.